Thank you! Thank you! Thank you!
- It has been a pleasure working with you and your "SOAR" process
is already paying off dividends.
- Under your supervision, we articulated both long and short-term growth plans, desired
goals, and right types of people necessary to implement our plans.
- You reduced internal confusion and processing errors in the development
of our "policy and procedures" manual.
- Your employee evaluation process is invaluable. Your ability
to breakdown each employee's position using metrics has given our staff the opportunity
to accurately measure their progress towards individual and team goals. Our
review process is no longer subjective; it is quantifiable and congruous to the
goals of the agency.
- The new hiring process you developed has been critical to our success.
It has also allowed us to immediately identify candidates whose philosophies and
behavioral characteristics are harmonious with the philosophy and characteristics
of the agency.
- The entire process is like “pure rocket fuel.” You've helped
us break through the glass ceiling and take our business to another level.
Thanks again!
R. Pavese / M. McCormick – Pavese-McCormick (Insurance Agency)
We have a system in place that really makes a difference in selecting the right
people for the job. We become dependent on our employees and since working together
with you, we have found a more dependable system for hiring and training. It has
paid off with customers who recognize the quality of the people that work for us.
Now I let my competitors hire the people I choose not to hire at my company.
Drucks, Inc. (Painting Contractor)
The selection system for new hires has helped tremendously. Today our turnover
rate has been reduced significantly (down as much as 30%) and we do
exit reviews to make sure that our day to day practices are in alignment with our
goals. We know what to do to find and hire the people we need. It is never easy,
but at least we can better manage the people we do find. Their productivity is likely
to be higher, and the Step One Survey test has helped to weed out the really awful
candidates that we use to hire before.
G. Hoos – Milford Markets (Supermarket)
Subject: Business Planning
Doug,
Wow, what a day yesterday was. We thoroughly enjoyed and benefited from your presentation.
I was very impressed.
K. Nolan – Nolan Painting (Painting contractor)
I wanted to just take a moment to let you know just how successful the ad was that
we ran. We received over 65 resumes! Many of those, when asked why they responded
to the ad, said the "clever wording" caught their attention. It
was definitely a help and the ad stood out from your typical ad.
I also found it very helpful to use your interviewing forms, especially the phone
interview form. This allowed us to weed out those that did not give the best
answers as well as allowed us to follow up further with those who did. It
was also nice to use the interview form with each person interviewed, asking the
same questions each time …comparing apples to apples. I found our best
two candidates even gave similar answers to some of the questions.
The last part your process that was a big help, was the "pre-employment"
testing – the Profiles PXT. This allowed us to get to know the potential
candidates even a little better and gave us insight into things that may not have
come up in the interview process. Using this tool will allow us to be
sure that we meet our new employee's learning needs as well as keep her stimulated
in the job for the future.
R. St. Phard – Customized Benefits Solutions, Inc. (Benefits
Insurance Agency)
As I look back over where we were as a company and where we are today, our accomplishments
never cease to amaze me. The supermarket industry as a whole has wanted to embrace
human resource concepts but always found some rather unique ways of short-circuiting
at store level. The favorite expression was, “it looks good on paper,
but it won’t work here”.
During the years 1998 – 2000 our associate turnover rate was around 72%. In
the past few years the rate was reduced to 49%, then to 34%, and now to a little
over 20%. While some of this may be attributed to economic factors, there
is no doubt in my mind that the bulk of this improvement is directly due to
the programs we have developed with you.
Our customer service scores have risen from 87% last year to an all time high of
94% compared with others who are averaging 74%.
As a vital indicator of our success, our sales increases over the last few years
have been an incredible 6%, then 8%, then 12%, and finally last year over 16%.
Once again Doug, thank you for showing us how to L.E.A.D. so we can S.O.A.R.!
B. Clare / J. Kelly - Oakland ShopRite (Supermarket)
We have just completed the implementation of our Strategic Plan. This plan and process
is one of the best grass root engineered strategies I have seen in my forty
years in business. It is not without a lot of work, but it does bring
management and associates together for a common cause.
Doug’s support throughout the process was invaluable. I believe without it
we would have had a financial plan and our associates would give us the usual “Ho-hum”.
Our current program has generated enthusiasm and ideas embraced by all.
I believe we have broken through a cultural barrier that I’ve been faced with
for three years.
B. Kenny - Delaware ShopRite (Supermarket)
HR Out of the Box is the best investment and bargain I’ve ever made.
For years I’ve been trying to transition from being a tradesman to being a
contractor/businessman and just couldn’t get it done. The thought of
writing job descriptions and creating an evaluation system for employees was just
too overwhelming for me. But the package that HR Out of the Box offers has
all of that and a lot more that I look forward to putting into my business.
And I haven’t been left to have to figure it all out on my own. Doug
Duncan has been totally responsive to my needs and has helped me know where to start
and how to proceed. He not only has called me back promptly but has even called
me out of the blue to see how I’m progressing. Doug and this package
are helping me get my old bones off the ladder and I’m really enjoying the
change. I’m energized and excited about my business again and it’s
fun going to work.
I would recommend this package and Doug’s services to anyone who wants
to deal with employees in a manner that builds loyalty and enthusiasm and serves
customers well.
G. McPhee George McPhee Painting, Inc
We are reaping the rewards of your work everyday. These principles and techniques
can be applied not just in our business, but in any organization that wants to improve.
I have been asked to be the President of our trade association chapter. Years ago
I would not have been too confident to assume an authority figure amongst fellow
contractors when my own confidence in my company was not too high. Today, with
your help, I not only have given my company a solid foundation to build and prosper
but also confidence in the direction we are heading and the proper efforts and guidance
to get there. I feel we are a good company and we are getting better
everyday. I greatly appreciate your help in getting us there. I have to admit I’m
enjoying the ride”.
J. Ahern – Ahern Painting
I have had Doug Duncan as my consultant and friend for almost two years now and
he has helped me create a system for hiring and training staff that I would have
never been able to implement without him and his company.
We now hire people who meet our culture and values, which helps create a more
cohesive working environment not to mention makes our company a better and more
fun place in which to work. The result has been improved productivity within our
management and staff.
My business today has grown over 40% during this period of time
in an industry where that is astonishing, and I feel it is no small part due
to the HR systems and the business guidance Mr. Duncan has provided.
It is not only my pleasure to have him as part of my team but it is my honor to
be able to call him my friend. His diligence in teaching and assisting my
staff has been invaluable.
I would recommend HR Out of the Box and the whole integrated HR process to anyone
who has a true desire to build their company and develop a true system of excellence.
Doug epitomizes his company hence expect professionalism, patience, punctuality
and pragmatism.
If he can’t help you expand your business and make it better you should
probably look for some other line of work.
R. Cuellar
President and CEO Cuellar LLC (Supermarket) d.b.a. Shop Rite
of Passaic/Clifton
Just a note to let you know that I found the few days we were together some of the
most valuable time I have spent on building my practice. Your passion for
your business is infectious and you really know your business. The information
I received from you and the various tools you have licensed me to use are already
producing dividends. I have satisfied a burning desire for one of my existing
clients and I have picked up an entirely new client who overheard my conversation
on HR Out of the Box with one of my practice partners while dining in his hotel.
I had nearly covered my cost to attend your training session and your licensing
fees before ever reaching home - amazing.
Perhaps more importantly, I am directing some of the tools you gave me to better
service my clients toward my own business. It is really making a difference
and I have only been back to my office for about a week.
I would recommend to anyone wanting to explore a self-directed business
opportunity - any opportunity - that spending 24 hours with you is the
best investment they can make in their future.
For an entrepreneur looking for a business opportunity that provides personal
satisfaction as well as a very good income, Your HR Out of the Box, Profiles International
and Your Company University package of products makes for a winning combination
and a very worthy investment.
I look forward to working with you... and have I said "thanks"?
Thank you ever so much,
Arthur P. Lessing - WorkSure, LLC